Return Policy for Fresh Meat, Poultry,
and Pantry Products
At Poultry HQ, we strive to ensure that our customers receive the highest quality products. Our return policy is designed to address any concerns you may have regarding our fresh meat, poultry, and pantry items.
Money-Back Guarantee
We offer a money-back guarantee for any products that are found to be damaged or of low quality. Your satisfaction is our priority, and we are committed to resolving any issues as promptly as possible.
Enquiry Process
To initiate a return or exchange, please follow these steps:
1. Submit an Enquiry:
Visit our website www.poultryhq.com.au to submit an enquiry regarding the product in question.
2. Provide Documentation:
Please send any relevant images of the product to our email address at sales@poultryhq.com.au. This will help us process your request more efficiently
Exclusions
Frozen Products:
Unfortunately, due to the nature of frozen goods, we are unable to offer reimbursements or returns on any frozen products. We recommend checking these items upon delivery to ensure they meet your expectations.
24-Hour Cashback Guarantee
We offer a 24-hour cashback guarantee for any reports of discrepancies or issues with the product. Please note that any claims made after 24 hours from the time of purchase will not be eligible for credit or refunds
Thank you for choosing Poultry HQ. We appreciate your business and are here to address any concerns to ensure your complete satisfaction.
